Epicenter

Job Description

The company was looking for the head of the cash desk department for a large hypermarket in the regional center in the city. Nikolaev.

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Key requirements

   
• Experience in managing operations teams of 5+ people
   
• Understanding cash discipline, anti-theft safety
   
• Working with customer service, resolving conflict situations
   
• Ability to optimize schedules and reduce human errors

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Challenge

It was a vacancy with high turnover before — 3 managers changed in 2 years. The team needed a leader, not a “controller”.

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What we did

   
• An in-depth interview was conducted with HRBP and two senior cashiers
   
• Realized that you need a woman/man with authority and “soft rigidity”
   
• Launched search in three sectors: supermarkets, gas stations, pharma
   
• Created a situational task: “change plan for 100 days”
   
• Tested for stress tolerance and leadership style

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Result

Closed in 25 days. Candidate with experience in WOG and ATB. After 1 month, the turnover of cashiers decreased by 40%.